Terms of service

Last updated: May 2026

Welcome to Crying in Linen. Throughout the site, the terms “we”, “us”, and “our” refer to Crying in Linen. By visiting our website or purchasing from us, you agree to the following Terms of Service.

Please read these terms carefully before using our website.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your province or territory of residence, or that you have given permission for a minor dependent to use this site under your supervision.

You may not use our products or website for any unlawful or unauthorized purpose.

2. Handmade & One-of-a-Kind Products

All Crying in Linen pieces are handmade in small batches using carefully sourced reclaimed and recycled textiles.

Due to the handmade nature of our products:

Slight variations in fabric placement, stitching, texture, or color may occur
Vintage and reclaimed materials may naturally contain subtle imperfections
Each item is unique and may differ slightly from product photos

These variations are considered part of the character and individuality of each piece, not defects.

3. Pricing & Payments

All prices are listed in Canadian Dollars (CAD) unless otherwise stated.

We reserve the right to modify prices at any time without notice.

Payments are processed securely through trusted third-party payment providers. We do not store your payment information.

4. Shipping

Processing times may vary due to the handmade nature of our products.

Once an order has been shipped, Crying in Linen is not responsible for:

Shipping delays
Lost or stolen packages
Customs or import fees for international orders

Please ensure your shipping information is correct at checkout.

5. Returns & Exchanges

Due to the handmade and limited nature of our products, all sales are final.

We do not accept returns or exchanges for:

Change of mind
Minor variations in handmade items
Incorrect sizing or expectations based on product photos
Sale or custom items

If your order arrives damaged or incorrect, please contact us within 5 days of delivery at cryinginlinen@gmail.com.

Please include:

Your order number
Photos of the item and packaging
A description of the issue

Approved cases may be eligible for replacement, store credit, or refund at our discretion.

6. Intellectual Property

All content on this website — including images, product designs, branding, logos, text, and graphics — belongs to Crying in Linen and may not be copied, reproduced, or used without written permission.